By accessing or using Avefind's website, mobile apps, and related services (the Platform), you agree to these Terms of Use (the Terms). These Terms form a binding agreement between Avefind Logistics Technology Limited (Avefind, we, us) and Platform users including merchants/vendors (Merchants), customers/buyers (Customers), and riders/logistics partners (Riders). If you do not agree, do not use the Platform.
1. Definitions
Services means marketplace listing, order facilitation, payment collection via escrow, and logistics coordination features offered by Avefind. Escrow means funds collected from a Customer and held by or for Avefind until release conditions are met. Order means a purchase initiated by a Customer with a Merchant through the Platform. Payout means any payment from Escrow to a Merchant and/or Rider net of fees, chargebacks, adjustments, taxes withheld (if legally required), and other amounts permitted under these Terms.
2. Avefind's Role
Avefind operates a technology marketplace that enables Customers to discover and connect with independent Merchants and to arrange delivery. Avefind provides technology to handle deliveries by partnering with Riders and coordinating delivery workflows on the Platform. Avefind is not a retailer, manufacturer, agent for sale, or seller of record of any goods listed on the Platform. Transactions for goods are strictly between the Customer and the Merchant.
3. Payments
(a) Collection. Customers authorize Avefind (and our payment processors) to collect the total Order amount in Escrow on the Merchant's behalf. (b) Release. Subject to these Terms, Escrow is released after (i) confirmation of delivery or completion under the Order, and (ii) any applicable hold periods, fraud checks, or dispute windows. (c) Allocation. Upon release, Avefind will pay: (1) the Merchant, the Order amount less Avefind's commissions, fees, and permitted deductions; and (2) the Rider, the agreed delivery fee. (d) Holds/Withholding. Avefind may place holds, delay, or reverse Payouts where we reasonably suspect fraud, abuse, chargebacks, breach of these Terms, legal non-compliance, or upon receipt of lawful requests from authorities or payment processors. (e) Chargebacks and Reversals. Merchants are liable for chargebacks, refunds, reversals, and associated fines/fees relating to their Orders. Avefind may deduct or set off such amounts from current or future Payouts, maintain a reserve, or invoice the Merchant for any negative balances. (f) Banking/Processor Delays. Avefind is not responsible for delays caused by banks, payment networks, or processors. (g) Currency. Payouts are made in the currency and to the settlement accounts supported by Avefind.
4. Taxes
(a) Merchant Responsible. Each Merchant is solely responsible for determining, charging, invoicing, reporting, and remitting all applicable taxes, levies, duties, and governmental assessments arising from their sales (including without limitation value-added tax (VAT), sales tax, consumption tax, or similar). (b) Avefind Not Seller of Record. Because Avefind is not the seller, Avefind does not assume any obligation to calculate, collect, or remit VAT or other taxes on a Merchant's sales unless we expressly agree in writing or are legally required to do so. (c) Invoicing. Merchants must issue compliant tax invoices/receipts to Customers where required by law and maintain accurate tax records. (d) Riders' Taxes. Riders are solely responsible for their own taxes on delivery income. (e) Indemnity. Merchants and Riders will indemnify and hold Avefind harmless from any claims, penalties, or liabilities arising from their failure to comply with tax obligations.
5. Merchant Obligations
Merchants must: (i) ensure all listings, prices, and descriptions are accurate and lawful; (ii) comply with all applicable consumer protection, product safety, labeling, import/export, sanctions, and tax laws; (iii) prepare Orders for pickup within stated timeframes; (iv) package goods safely and appropriately; (v) not list prohibited, illegal, unsafe, or counterfeit goods; (vi) provide and honor any warranties or after-sales obligations; (vii) respond to Customer issues promptly; and (viii) comply with brand and content guidelines. Risk of loss in goods remains with the Merchant until delivery to the Customer, unless otherwise required by law.
6. Customer Obligations
Customers must: (i) provide accurate delivery/contact details; (ii) pay the Order total via Avefind's payment methods; (iii) be available to receive deliveries; and (iv) submit any complaints within the time window stated in Section 10. Title to goods passes from the Merchant to the Customer upon delivery, subject to applicable law.
7. Riders
Riders are Avefind's business partners for logistics fulfillment. Riders are not employees of Avefind. Nothing in these Terms creates a legal partnership or joint venture or makes either party the agent of the other; Riders act on their own behalf when performing deliveries. Riders are responsible for maintaining all required licenses, permits, insurance, and roadworthiness and for obeying traffic and safety laws. Avefind is not liable for losses, damages, or delays caused by Riders except to the limited extent required by law.
8. Prohibited Uses and Goods
You may not use the Platform to violate laws; infringe intellectual property or privacy rights; engage in fraud, money laundering, or terrorist financing; circumvent fees; interfere with security or integrity of the Platform; or list prohibited categories (including illegal drugs, weapons, stolen goods, hazardous materials, recalled items, or other goods we designate as prohibited). Avefind may remove listings or suspend accounts at our discretion.
9. KYC/AML; Compliance Reviews
Avefind may require identity verification and other know-your-customer (KYC) checks for Merchants, Riders, and in some cases Customers. You agree that Avefind may screen, monitor, or review activity for fraud, sanctions, or anti-money-laundering (AML) compliance and may freeze or withhold funds, or terminate access, to comply with law or these Terms.
10. Disputes, Returns and Refunds
Customers must raise complaints regarding product quality, non-delivery, or incorrect items within 48 hours of delivery (or expected delivery). Avefind may hold Escrow while investigating. If a complaint is validated, Avefind may, at our discretion, issue a partial or full refund, redirect payment, or facilitate replacement or redelivery. Refund timelines depend on banks and payment providers.
11. Intellectual Property
All Avefind trademarks, logos, software, and content are owned by Avefind or its licensors. You may not copy, modify, distribute, or exploit the Platform or its content except as permitted by these Terms or with our written consent.
12. Ratings and Reviews
By submitting ratings, reviews, photos, or other content, you grant Avefind a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and distribute such content for Platform operations and marketing, subject to our Privacy Policy.
13. No Warranties
THE PLATFORM AND SERVICES ARE PROVIDED AS IS AND AS AVAILABLE. AVEFIND DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. AVEFIND DOES NOT WARRANT THAT THE PLATFORM WILL BE ERROR-FREE, UNINTERRUPTED, OR THAT LISTINGS OR CONTENT ARE ACCURATE OR RELIABLE.
14. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, AVEFIND WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; OR FOR LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION. IN ALL CASES, AVEFIND'S AGGREGATE LIABILITY RELATING TO ANY CLAIM WILL NOT EXCEED THE LESSER OF: (A) THE COMMISSIONS AND FEES EARNED BY AVEFIND FROM THE TRANSACTION GIVING RISE TO THE CLAIM; OR (B) THE TOTAL COMMISSIONS AND FEES EARNED BY AVEFIND IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
15. Indemnification
You (including Merchants and Riders) will defend, indemnify, and hold harmless Avefind, its affiliates, and their officers, directors, and employees from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (i) your products, services, listings, or delivery activities; (ii) your use of the Platform; (iii) your breach of these Terms; (iv) your violation of law; or (v) your taxes.
16. Data; Privacy; Security
Your use of the Platform is also governed by Avefind's Privacy Policy. You agree that Avefind may process and retain data to operate the Platform, comply with legal obligations, and improve services. You are responsible for safeguarding your account credentials and for all activities under your account.
17. Suspension; Termination
Avefind may suspend or terminate access to the Platform or withhold Payouts if we reasonably believe there is fraud, breach, harm to other users, legal non-compliance, or risk to the Platform. You may close your account at any time, but obligations that by their nature should survive (for example, taxes, indemnities, disputes) will continue.
18. Force Majeure
Avefind will not be liable for any delay or failure to perform due to events beyond our reasonable control, including acts of God, power or internet failures, strikes, labor disputes, government actions, wars, epidemics, or natural disasters.
19. Governing Law; Jurisdiction
These Terms are governed by the laws of the Federal Republic of Nigeria. The parties submit to the exclusive jurisdiction of the courts of Lagos State, Nigeria, except that Avefind may seek injunctive relief in any court of competent jurisdiction.
20. Changes to Terms; Notices; Miscellaneous
Avefind may update these Terms from time to time by posting the revised Terms on the Platform with an updated Effective date; continued use after changes constitutes acceptance. Notices may be provided via the Platform, email, or your account. If any provision is held invalid, the remainder will continue in effect. You may not assign these Terms without our consent; Avefind may assign to an affiliate or in connection with a merger, acquisition, or sale of assets. These Terms constitute the entire agreement regarding the Platform.
This document is provided for general informational purposes and does not constitute legal advice. Please consult qualified counsel for jurisdiction-specific requirements.